JEJO STORES

At JeJo Stores, your satisfaction is important to us. We strive to offer high-quality products and services, but if you're not happy with your purchase, we're here to help.

🔄 Eligibility for Refund

You may request a refund if:

The item is damaged, defective, or incorrect on arrival.
You contact us within 7 days of receiving your order.
The item is unused, in its original packaging, with all tags and accessories intact.

🚫 Non-Refundable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

Cosmetics & personal care items
Innerwear / lingerie
Used or damaged products
Rental bridal jewellery (once delivered or used)
Sale or clearance items (unless defective)

💵 Refund Process

Contact Us at jejostorespondy@gmail.com or WhatsApp 63815 69115 with your order ID and issue details.
We will review your request and may ask for product photos or return shipping.

Once approved, we will initiate the refund to your original payment method within 5–7 business days.

📦 Return Shipping

If the return is due to our error (damaged or wrong item), we’ll cover the return shipping.
If returning for other reasons, you are responsible for return shipping charges.

❗ Important Notes

Refunds are only issued after we receive and inspect the returned item.
Please ensure items are safely packed for return shipping to avoid transit damage.
Refund timelines may vary depending on your payment provider or bank.

📞 Need Help?

We're here to assist you. For any refund-related queries, reach out to us:
📧 Email: jejostorespondy@gmail.com, jejostoreonline@gmail.com
📞 Phone/WhatsApp: 63815 69115, 6385592865